NO REFUNDS OR EXCHANGES AFTER 14 DAYS.
Dantelle only accepts returns on defective merchandise purchased by phone or online for full refund or exchange.
All returns and exchanges must be requested by e-mail/phone no later than 14 business days after receiving the product. The product must be sent back to Dantelle within 14 days from the date of delivery.
Oil dye is a process that yields unique results- due to the variances in dye saturation, we will not accept a return on an oil dye item due to dissatisfaction with shipped color.
RMA (Return Merchandise Authorization)
Please contact our Customer Care department and you will be given a Return Authorization Number and all the instructions to quickly return the item.
All returned products must be packaged appropriately to prevent damage and must include the RMA number clearly marked on the outside of the package.
We reserve the right to refuse any return that has not been authorized or has been refused by recipients.
The shipping cost will be paid by Dantelle only when the return is a result of our error or defect. If you received damaged or wrong merchandise, we require you to contact our Customer Service no later than 14 business days of receipt. We only offer exchanges for the same item.
RULES ABOUT GOOD CONDITION:
Your purchase is shipped brand new. Items that you return to Dantelle must be in the same new condition as they were shipped. All returned items must be in their original state and deemed to be in unworn, unwashed condition before they can be accepted for a refund. The item must be returned with original hang tags and accessories to ensure full credit.
The item(s) must be packaged in an appropriate way to prevent any damage.
Your return of merchandise will not be accepted if it is not sent back in the proper new condition. Returns not accepted will be disposed of or shipped back to you at your cost.
Thank you for your business!
*Disclaimer: This website is only for Shopify customers.